Support Center
Get help with your LockN account, pots, payments, and anything else. Our team is ready to assist you.
Getting Started
Account Setup
Need help creating your LockN account or completing identity verification? Our support team can walk you through signup, verification with Stripe, profile setup, and security best practices.
Using LockN
Whether you are setting up your first savings pot, choosing a lock rule, or inviting members to a group pot, we are here to help you understand how each feature works and how to get the most out of the app.
Downloading the App
LockN is free on the App Store and Google Play. If the app will not install or update on your device, email us with your device model and OS version and we will help you get it running.
Account and Transaction Support
Account Issues
For login problems, password resets, profile updates, or account security concerns, contact us with your registered email address and a brief description of the issue.
Pots, Votes and Withdrawals
If you have a question about a pot, a release, an early-withdrawal request, or a group vote, include the pot name and the approximate date so we can find it faster.
Payments and Fees
For questions about adding money, fees, bank payouts, or payment method issues, reach out with your account email and any relevant transaction references. Every fee you were charged appears as its own line in your activity feed.
Security and Issues
Report Suspicious Activity
If you notice unauthorized access, suspicious transactions, or potential fraud on your account, contact us immediately at info@locknapp.com with "Security" in the subject line.
Group Pot Decisions
Releases and early withdrawals in a group pot are decided by a majority vote of the members inside the app, not by LockN. If a vote or payout did not go the way you expected, send us the pot name and what you expected to happen and we will investigate.
Privacy and Data Requests
For privacy-related questions or data access, deletion, or correction requests, email us with "Data Request" in the subject line and we will process your request in accordance with our privacy policy.
Response Times
General Inquiries
We aim to respond to general support requests within 1–2 business days. Messages received on weekends or holidays are handled on the next business day.
Urgent Issues
Security concerns and time-sensitive transaction issues are prioritized. Mark your email subject with "Urgent" and include all relevant details for the fastest response.
Status Updates
If your issue requires additional investigation, we will keep you informed of progress and let you know if we need more information from you.
Contact Us
Email Support
For all support inquiries, email us at info@locknapp.com. Please include your account email, a clear description of your issue, and any relevant screenshots or transaction references.
Before You Write
Check our Terms of Service and Privacy Policy for answers to common questions about lock rules, fees, early withdrawal, data handling, and platform rules.
Need help? Reach out to our support team.
Email Support