Support Center
Get help with your LockN account, transactions, and platform questions. Our team is ready to assist you.
Getting Started
Account Setup
Need help creating your LockN account or completing verification? Our support team can walk you through signup, profile setup, and security best practices.
Using LockN
Whether you are setting up your first escrow challenge or creating a savings pot, we are here to help you understand how each feature works and how to get the most out of the platform.
Waitlist & Early Access
If you joined the waitlist and have questions about your status or early access, email us with the address you used to sign up and we will get back to you promptly.
Account & Transaction Support
Account Issues
For login problems, password resets, profile updates, or account security concerns, contact us with your registered email address and a brief description of the issue.
Escrow & Challenges
If you have questions about an active escrow transaction, fund release, or challenge rules, include your transaction ID or challenge details so we can assist you faster.
Payments & Withdrawals
For questions about deposits, withdrawals, fees, or payment method issues, reach out with your account email and any relevant transaction references.
Security & Disputes
Report Suspicious Activity
If you notice unauthorized access, suspicious transactions, or potential fraud on your account, contact us immediately at info@locknapp.com with "Security" in the subject line.
Dispute Resolution
For escrow disputes, submit evidence and a clear summary of the issue. Our team reviews cases fairly based on the original challenge terms and platform policies.
Privacy & Data Requests
For privacy-related questions or data access, deletion, or correction requests, email us with "Data Request" in the subject line and we will process your request in accordance with our privacy policy.
Response Times
General Inquiries
We aim to respond to general support requests within 1–2 business days. Messages received on weekends or holidays are handled on the next business day.
Urgent Issues
Security concerns and time-sensitive transaction issues are prioritized. Mark your email subject with "Urgent" and include all relevant details for the fastest response.
Status Updates
If your issue requires additional investigation, we will keep you informed of progress and let you know if we need more information from you.
Contact Us
Email Support
For all support inquiries, email us at info@locknapp.com. Please include your account email, a clear description of your issue, and any relevant screenshots or transaction IDs.
Before You Write
Check our Terms of Service and Privacy Policy for answers to common questions about account use, fees, data handling, and platform rules.
Need help? Reach out to our support team.
Email Support